Shipping policy

SHIPPING POLICY

At PinkSkin Lab, we are dedicated to delivering your favourite skincare essentials quickly and safely. Below you will find the details of our shipping procedures, timelines, and costs.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with a tracking number once your order has officially shipped.

2. Domestic Shipping Rates & Delivery Estimates

We offer flat-rate shipping options based on your order total:

Standard Shipping: Delivered in 7–15 business days via standard courier.
- Cost: R100,00 for orders under R998,00.
Free Shipping: Available on all orders over R900,00.

Please note: Delivery delays can occasionally occur due to peak seasons, holidays, or courier disruptions.

3. Domestic Shipping

We currently ship to: South AFrica Only

4. Tracking Your Order

When your order ships, you will receive an automated email containing a tracking link. Please allow up to 48 hours for the tracking information to update in the courier's system.

If you have not received your tracking number within 4 business days of ordering, please contact us at keanupresence23@gmail.com with your name and order number.

5. Lost, Stolen, or Damaged Packages

Wrong Address: PinkSkin Lab is not responsible for lost packages if the shipping address provided at checkout was incorrect. Please double-check your address before completing your order.
Damaged in Transit: If your product arrives broken or leaking, please contact us immediately at keanupresence23@gmail.com with photos of the damaged packaging and product so we can arrange a replacement.

Jason R. (Pretoria)

I use this mostly around my eyes and forehead. It makes a noticeable difference, especially when my skin feels dry. Looks more refreshed instantly.

Nomsa D. (Port Elizabeth)

I love the texture. It melts into the skin and doesn’t feel sticky. My makeup even sits better after using it.

Kayla B. (Cape Town)

This is my glow secret now. Whenever my skin looks dull, I just apply this and it instantly looks more alive and smooth.

Sipho N. (Bloemfontein)

It’s simple and effective. No irritation, just smooth and hydrated skin. Works well even for sensitive skin.

Lerato M. (Johannesburg)

I bought this because my skin looked flat and tired, especially around my smile lines. After using it for a week, my skin looks fuller and more hydrated. It gives that natural glow without looking oily.

Ayesha K. (Cape Town)

This balm is actually amazing for on-the-go. I keep it in my bag and use it during the day. My skin instantly looks smoother and more plump, especially under my eyes.

Naledi T. (Johannesburg)

I use this on my smile lines and under my eyes—huge difference. My skin looks more ‘filled out’ and youthful without anything heavy

Fatima E. (Cape Town)

This is perfect before makeup. My foundation goes on smoother and doesn’t crease as much anymore. Skin looks hydrated all day

Sibusiso M. (Durban)

I didn’t think I’d use skincare like this, but it’s actually very convenient. Just swipe and go. My skin looks fresher, especially after a long day.

Chantel R. (Pretoria)

My skin was looking dull and tired. This gives me that instant glow without looking shiny. It’s subtle but noticeable.

Megan L. (Cape Town)

This product is underrated. My fine lines look softer and my skin feels bouncy. It’s like a quick refresh stick.

Thulani Z. (Johannesburg)

Works well on my forehead lines. Not completely gone, but definitely softer and less visible.