Refund policy

REFUND POLICY

Thank you for shopping at PinkSkin Lab. We value your business and want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and exchanges.

1. 30-Day Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. Any requests made after 30 days will unfortunately not be eligible for a refund or exchange.

2. Eligibility for Returns & Refunds

Due to the hygienic nature of skincare and cosmetic products, we must enforce strict guidelines for returns:

Unopened Products: To be eligible for a full refund, your item must be unused, unopened, in the same condition that you received it, and in its original packaging with all seals intact.
Opened/Used Products: For safety and hygiene reasons, we cannot accept returns or offer refunds on products that have been opened, unsealed, or used, unless the product is proven to be defective or damaged upon arrival.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if:

The item is defective or damaged.
You received the wrong item.

In these cases, please email us at [ keanupresence23@gmail.com ] with your order number and a photograph of the damaged or incorrect item so we can evaluate the issue and make it right.

4. How to Initiate a Return

To start a return, you can contact us at keanupresence23@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

5. Refunds Process

Once we receive and inspect your return, we will notify you via email whether your refund has been approved or rejected.

If approved: You will be automatically refunded on your original payment method within 5–7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Sale items or digital gift cards.
Items purchased through third-party retailers or influencers (please contact them directly).

Jason R. (Pretoria)

I use this mostly around my eyes and forehead. It makes a noticeable difference, especially when my skin feels dry. Looks more refreshed instantly.

Nomsa D. (Port Elizabeth)

I love the texture. It melts into the skin and doesn’t feel sticky. My makeup even sits better after using it.

Kayla B. (Cape Town)

This is my glow secret now. Whenever my skin looks dull, I just apply this and it instantly looks more alive and smooth.

Sipho N. (Bloemfontein)

It’s simple and effective. No irritation, just smooth and hydrated skin. Works well even for sensitive skin.

Lerato M. (Johannesburg)

I bought this because my skin looked flat and tired, especially around my smile lines. After using it for a week, my skin looks fuller and more hydrated. It gives that natural glow without looking oily.

Ayesha K. (Cape Town)

This balm is actually amazing for on-the-go. I keep it in my bag and use it during the day. My skin instantly looks smoother and more plump, especially under my eyes.

Naledi T. (Johannesburg)

I use this on my smile lines and under my eyes—huge difference. My skin looks more ‘filled out’ and youthful without anything heavy

Fatima E. (Cape Town)

This is perfect before makeup. My foundation goes on smoother and doesn’t crease as much anymore. Skin looks hydrated all day

Sibusiso M. (Durban)

I didn’t think I’d use skincare like this, but it’s actually very convenient. Just swipe and go. My skin looks fresher, especially after a long day.

Chantel R. (Pretoria)

My skin was looking dull and tired. This gives me that instant glow without looking shiny. It’s subtle but noticeable.

Megan L. (Cape Town)

This product is underrated. My fine lines look softer and my skin feels bouncy. It’s like a quick refresh stick.

Thulani Z. (Johannesburg)

Works well on my forehead lines. Not completely gone, but definitely softer and less visible.